Help

Getting Started

How do I enroll in a course? Visit the courses page to see what's currently open. Once you purchase a course, you will be enrolled with 48 hours if the course is in progress, or before the course start date if it has not yet started. You will receive a confirmation email once enrollment is complete.

How do I access my course? Once you're enrolled, log in at library.francescasciandra.com/login to view your course library. You'll use the email address you used during your purchase.

I’m unsure which email I used. If you're not sure which email you enrolled with, email support@francescasciandra.com and we'll help track down your purchase.

When does my course start? Course start dates and cohort details are listed on each course's page. Check current and upcoming courses for specific dates, or check the confirmation email you received when you enrolled.

Course Content

How long do I have access to course materials? Access details vary by course. Check your course's page or your confirmation email for specifics. If you're unsure, email us and we'll confirm your access window.

Can I go at my own pace? This depends on the course. Some run as live cohorts with a weekly structure; others are self-paced. Check the course description for format details before enrolling, or reach out if you're not sure which applies to a course you're already in.

I'm having trouble with an audio or video file. Try refreshing the page or switching browsers first. If the issue continues, email support@francescasciandra.com with the course name and a brief description of what's happening, and we'll help sort it out.

Payments

What's your refund policy? Refunds are not provided for online courses and digital programs. Because of the nature of the format of online courses and digital programs, the time sensitivity of the live elements, and the resources invested in each cohort, it is not possible for me to offer refunds. In the unlikely event that a program does not reach its minimum number of participants, or must be cancelled by the provider for any other reason, a full refund will be issued to all registered participants. If you have any questions about this policy, please get in touch before making a purchase. I am happy to answer any questions. Email: hello@francescasciandra.com.

Still Need Help?

Email support@francescasciandra.com and we'll get back to you as soon as we can.